Troubleshooting
Answers to common questions
Try these quick checks first. If the issue continues, contact support.
Try these fixes
Why can’t I start a Live Activity?
Check that Live Activities are allowed for Bus Atas SG in iPhone Settings and that your device is running iOS 17 or later. The button is disabled when the system setting is off.
Why is “Favorites only” not shown?
That option appears after at least one bus service at the current stop has been added to Favorites. You can still choose All services.
Why are nearby stops missing or out of order?
Confirm location access is enabled for Bus Atas SG, then reopen Nearby. You can also use Settings → Sync now to refresh the local bus stop list.
Why did an arrival time disappear?
Arrival estimates come from LTA DataMall and can change or become temporarily unavailable. Pull to refresh, or check the service again after a moment.
Why is a stop not shown in Favorites?
Favorites are based on individual bus services. Open the stop, swipe a service row left, and tap Favorite. The stop will appear after its first service is saved.
How do I refresh the bus stop list?
Open Settings from Nearby or Search, then tap Sync now. The Last full sync row shows when the stop list was last updated.
More help
Still stuck?
Include your app version, iOS version, and a short description of what happened.